Processing Times

 All prints are made on demand and the number of days can vary depending on where the printer creating your prints is based immediately. Orders are typically processed within 3-5 business days. You’ll receive an email confirmation as soon as your package is ready to ship. Please note that orders placed on weekends or holidays can take longer to process.

Shipping Options & Delivery Times

If you have any questions regarding delivery, click here to fill out our contact form.

Standard shipping is free

UNITED KINGDOM

Standard Free Delivery

• 2-3 working days
  

Tracked Delivery

• Courier £40.00 2-3 working days
  

INTERNATIONAL

Estimated standard delivery times

EUROPE
Standard Europe Delivery Prints. 5-7 working days
FREE
Royal Air Mail tracked
£17.00

Courrier
£40.00

ROW

Royal Airmail tracked- 7-10 workings
FREE

Courrier
£70.00

US 
Royal Mail Standard - 7-10 working days
FREE

Royal Airmail tracked £20.00
Courrier £70.00

International Shipping

Yes, we ship internationally! Delivery times and shipping rates vary depending on your location. International orders typically arrive within 7-14 business days. 

Customs and import taxes

Whenever possible, we will pay customs duties via the shipping. If this is not possible, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Order Tracking Shipping (non standard delivery)

Once your order is shipped, you will receive a tracking number via email. You can track your package directly from the shipping confirmation email or by entering your tracking number on our Order Tracking page.

Important Information

Incorrect Address: Please double-check your shipping address when placing an order. We cannot be held responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping details after placing your order, please contact our customer service team as soon as possible.

Shipping Delays: While we do our best to ensure timely delivery, shipping delays can sometimes occur due to factors outside of our control. We will do our best to keep you informed in the event of any delays.

Lost or Stolen Packages: Once your package is handed over to the carrier, it is out of our control. If your tracking shows that your package was delivered but you have not received it, please check with neighbors or your building’s management. If your package is still missing, contact the carrier directly for more information. We recommend selecting a delivery option that requires a signature if you are concerned about package security.

Need Help?

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team via email shop[at]rachelvogeleisen.com We’re here to help ensure your shopping experience is smooth and worry-free!